Billing Cycle
All NovaNet billing cycles run from the 1st of each month to the last day of the month, regardless of signup date. The first month is prorated from the activation date.
Payment Due Date and Late Fees
Payment is due on the 10th of each month. If payment is not received within 15 days of the due date (by the 25th), a $10 late fee is applied to the next invoice.
If an account remains unpaid for 45 days after the due date, service is suspended. A $25 reconnection fee applies to restore suspended service after payment.
Payment Methods
NovaNet accepts:
- Credit and debit cards (Visa, Mastercard, American Express)
- Bank transfer (ACH)
- The NovaNet app wallet
NovaNet does not accept cash, checks by mail, or cryptocurrency.
AutoPay Discount
Customers enrolled in AutoPay with a linked bank account (ACH) receive a $5 monthly discount. AutoPay with a credit or debit card does not qualify for the discount.
Viewing and Disputing Charges
Invoices are available in the account portal under Billing > Invoices. Customers who believe a charge is incorrect can open a billing dispute within 60 days of the invoice date. Disputes are reviewed by the Billing Team within 5 business days. Support agents cannot adjust, remove, or waive charges themselves — all adjustments are made by the Billing Team through a dispute ticket.
Paper Bills
Paper billing is available for a $3 monthly fee. Electronic billing is free.